Terms and Conditions

COVID COMPLIANCE

  • From June 2021, all patrons above the age of 12 not in the pool are required to wear a mask inside. All patrons must social distance on the pool deck as required.

  • In response to Victoria's low COVID case numbers, we are updating our COVID credit policy to better align with the rest of the industry. At the end of Term 3, 20th September 2021, we will be expiring all outstanding COVID related lockdown 1, 2, 3 & 4 credit. We highly encourage all customers to utilise all accumulated lockdown 5 & 6 credits in Term 4 as they will be expiring at the end of Term 1, 2022.

  • Vaccination Policy: as outlined by the Victorian Government, once we resume pool operations (est. Nov 5th)  all individuals 16+ must be vaccinated to enter the facility. After two weeks, we will require any individuals aged 12+ to be vaccinated to enter - including students. This means all individuals entering must provide a proof of full vaccination (COVID Digital Certificate, Immunisation History, etc). This is a directive from the DHHS.

  • Medical Exemptions: Klim Swim recognises that some customers may be unable to be vaccinated because of a medical condition as determined by ATAGI clinical guidance (refer DHHS VIC website). It will be a requirement for all customers, guests and staff to be fully vaccinated against COVID-19 unless they have a medical exemption verified by Victorian Specialist Immunisation Services (VicSIS) that acknowledges in their circumstances contraindications apply for all available vaccines. Any application for an exemption must be provided in writing to admin@klimswim.com 

ENROLMENT AND FEES

  • All enrolments are required to provide full payment of term fees before a permanent class position will be allocated

  • To confirm your enrolment for the next term, we require full payment prior to the commencement of your first class.

  • If you are a current customer, your enrolment will roll over automatically to the next term unless you advise us otherwise. 

  • Discounts: 3 child family - 10% off each child; Multiple classes for 1 child - 25% off 2nd class onwards

 

WITHDRAWAL FROM LESSONS / REFUND POLICY

  • Once enrolled, Klim Swim does not offer refunds

  • If you wish to cancel your enrolment at any stage you must notify us in writing via email.

  • All credits must be used the following term. All credits are forfeited if unused in the following term

INJURY/ILLNESS POLICY

  • If a swimmer is unable to participate in lessons for a prolonged period of 3 or more consecutive weeks a medical certificate is required to receive credits for the missed lessons.

  • Failure to notify Klim Swim of any absences due to an injury/illness issue will result in a forfeit of a class.

 

MAKEUP LESSONS: EFFECTIVE 4 November 2021

Missed lessons can be ‘made up’ under the following conditions

  • Make-ups are limited to 2 per child each term. These are transferable to other siblings within the same family account in the same term.

  • Once a student ends their enrolment with us, all remaining make-ups expire.

  • Notification of absence must be received a minimum of 1 hour prior to the lesson commencement.

  • Notification of absence and all make up lessons must be booked in via the Customer Portal

  • Make up lessons are not guaranteed and options may be restricted due to availability. This can include but not limited to days, times and instructors.

  • Make up lessons expire at the end of the current term.

  • No make up lessons can be booked in if you have outstanding fees.

  • Make-up lessons cannot be cancelled or changed once booked.

  • Make-up classes cannot be used as credits.

  • Klim Swim reserves the right to restrict access to the Customer Portal in cases where misuse is suspected.

  • If you arrive to your class more than 15 minutes late without notifying us, you are not entitled to a make-up class nor can you join the class.

  • Make up classes are not offered and cannot be applied during holiday intensive program.

 

CLASSES

Klim Swim aims to maintain consistency each term but may sometimes need to make changes.

  • Klim Swim reserves the right to change the instructor without notice if staff are ill or end employment at Klim Swim

  • Klim Swim cannot guarantee preferred gender of instructor for a student

  • Swimmers may be re-allocated if class size is too small. In the event of this happening customers will be given sufficient notice

  • Please refrain from talking to instructors whilst lessons are in progress. Do not ask the instructors or other staff members to pass on messages or comments

POOL CLOSURE

  • When situations arise that force pool closure, due to but not limited to plant malfunction, flooding, faecal or vomit incidents, make up lessons or class credits will be granted at the discretion of Klim Swim management.

  • Refunds will not be provided for any reason

 

 

MEDIA AND PHOTOGRAPHY POLICY

We welcome the capturing of your magic moments on camera or video, however privacy of others must be respected. The use of cameras and video cameras at this venue is conditional upon the following:

  • You must have all relevant individuals consent to use images

  • It is illegal to broadcast or publish images without written consent

  • Under no circumstances are cameras, video cameras or mobile phones to be used in change room areas

 

Social Media

  • Klim Swim will ask for consent from parents/guardians prior to capturing any photos.

  • Any photo taken by Klim Swim will not be uploaded to our social media or use for promotion without prior written consent from the parent of a child concerned.

 

HEALTH POLICY

  • Please respect our precautionary health rules and refrain from lessons if you or your child is suffering from illness.

  • For gastro related illnesses a make up cannot be booked within 7 days of notification.

  • Klim Swim reserves the right to remove a student from their lesson if they are suspected to have a contagious illness that is communicable to staff or other students.

 

DUTY OF CARE

  • All children under 10 years old must be supervised by a parent/guardian at all times whilst in the pool area.

  • If parent/guardian leaves the facility the child will be removed from the lesson until the parent/guardian returns

  • Behaviour of all patrons must comply with displayed pool rules

  • Parents/guardians are responsible for placing their children into our instructors care at the commencement of each lesson and collecting them at the conclusion

  • Swimmers are not permitted to be in the pool until instructed to do so

  • Klim Swim Richmond accepts no responsibility for injury, personal property loss or damage sustained whilst on the premises, not resulting from negligence on our part

 

OTHER IMPORTANT INFORMATION

  • Swim caps and goggles are compulsory for all children from 3 years of age, both male and female

  • Any students who are not toilet trained must wear an aqua nappy to class.

  • Patrons aged 7+ are not permitted in the opposite sex change rooms. There is a family change room available for your convenience.

  • The car park is a shared space with the Richmond Football Club. We cannot ever guarantee our customers or staff members a car spot

  • The Richmond Football Club has priority to the car park and reserves the right to close the car park on event days. Klim Swim will notify customers in advance of closures via email, SMS to the provided contact details and on the Customer Portal